Frequently Asked Questions

Shipping & Delivery

Q: Do you ship to my location?
A: We currently ship throughout the UAE. Delivery times vary by location.

Q: How long does shipping take?
A: Standard delivery takes 2-5 business days within the UAE.

Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your location and order size.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and Apple Pay.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, changes cannot be made.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging.

Q: How do I initiate a return?
A: Contact our customer service team with your order number to start the return process.

Products

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Q: Do you restock sold-out items?
A: Popular items are regularly restocked. Sign up for notifications on product pages to be alerted when items return.